Beyond the search bar—an AI-driven chat experience that transforms complex information into instant, conversational value.
Our Client: Global Insurance Enterprise The Solution: Architecture & Conversational AI.
The Challenge:
A global insurer relied heavily on traditional agencies, resulting in high drop-off rates for direct-to-consumer website traffic. The objective was to engineer a real-time navigation and support layer capable of converting website visitors into policyholders without human intervention.
The RisingPoint Build
We integrated our Conversational AI Ecosystem designed to drive self-service and revenue:
Real-Time Purchase Navigation: Guided product discovery and eligibility verification to accelerate the "Quote-to-Bind" cycle.
Automated Claims Intelligence: Secure, real-time claim and payment status tracking via verified customer authentication.
Intelligent Upsell/Cross-Sell Engine: AI-driven identification of coverage gaps to offer contextually relevant insurance products.
Hybrid Hand-off Architecture: Seamless routing to Live Call Center Agents during business hours for complex advisory needs.
The Impact
Increase in Direct Conversion: Significant growth in direct website policy purchases, over 15.8% in the first 3 months.
Operational ROI: Reduced volume of routine claims status inquiries to human call centers.
Revenue Velocity: Real-time upsell opportunities identified and captured during active sessions.
24/7 Deployment: Continuous product, promo, and eligibility support with 0% data-lag.